Terms of Sale
- One (1) year limited warranty - ACME Portable Parts and Labor
- Integrated portable system and custom order sales are final, no returns, refunds, or replacements.
- Shipping charges are not refundable
- All returns require a RMA number and must include a copy of the invoice
- The standard service labor rate is $85/hr for non-warranty items
Terms of Payment
- T/T in Advance
- Claims for shortages must be made within 5 working days
Terms & Condition of Sale
All sales are subject to the following terms & conditions:
All products are shipped at Buyer's risk, and ACME Portable's responsibility for loss or damage of products ceases upon delivery to the carrier, or to Buyer or Buyer's agent at ACME Portable's facility. Buyer shall bear all applicable federal, state, and other government taxes as well as import or custom duties (for International sales), license fees and similar charges. ACME Portable retains (and Buyer grants to ACME Portable by submitting a purchase order) a security interest in the Products to secure payment in full and compliance with all sales agreements. In the event that the sales invoice shall be placed in collection, Buyer agrees to pay any and all costs associated with such placement, including without limitation, attorney's fees and other creditor rights proceeding.
Service & Return Policy
Prior to returning any merchandise either for service or credit, an RMA number must be obtained from ACME Portable's Tech Support Department. An RMA number can be obtained by calling +1 (626) 610-1888 or emailing firstname.lastname@example.org. No refunds or exchanges beyond 30 days from the original invoice date are authorized unless previously agreed upon by ACME Portable in writing. A 20% restocking fee will also apply to all qualified returns and exchanges. Please have your invoice ready when calling to expedite this process. Merchandise must be shipped back to ACME Portable Machines, Inc. freight prepaid in its original container, including all original disks, manuals, accessories and a copy of the invoice. A minimum 25% restocking fee will apply to damaged items and items with missing accessories. Please mark the RMA# on the shipping label when returning unit to ACME Portable Machines, Inc. For units under warranty, ACME Portable will cover the UPS ground return shipping fees.
A flat diagnostic fee of $100 applies to all non-warranty repairs. The diagnostic fee is not refundable, but will be credited towards your actual repair cost. The standard service labor rate is $85/hr for non-warranty items.
ACME Portable Machines, Inc. warrants its products for (12) months from date of shipment against defects in material and workmanship. This warranty is rendered void if the product has been changed, altered or modified significantly without expressed written consent from ACME Portable. Warranty is also void if the product has become defective due to acts of God, negligence, abuse or misuse.
ACME Portable makes no warranties, expressed or implied, as to the merchantability or fitness of our products for a particular purpose. ACME Portable shall not be liable for any special, consequential, incidental, punitive or exemplary damages, including but not limited to lost income, loss of use, lost data or any sums paid by Buyer to third parties.
ACME Portable Machines, Inc. reserves the right to repair or replace defective products during the warranty period.